Company Overview:

Givebacks is building the first socially minded commerce network in the U.S., making commerce a force for good. Our technology enables individuals to support causes they care about through everyday purchases. We partner with schools, PTAs, and school districts nationwide, creating a seamless way to raise funds while delivering value to families and communities.

Role Overview:

We are seeking a Junior Customer Success Manager (JCSM) with a passion for helping K‑12 districts and schools maximize the value of Givebacks’ platform. The ideal candidate will have a proven track record in customer success, account management, or client services—preferably in the EdTech or K‑12 space—and the flexibility to support customers across Central, Mountain and Pacific Time zones.

This role is responsible for ensuring customer adoption, retention, and satisfaction by serving as a trusted partner throughout the entire customer lifecycle.

Key Responsibilities:

         Customer Relationship Management

• Act as the primary point of contact for assigned district and school accounts.

• Build strong relationships and champions among district and school leaders to advocate internally for increased product usage and budget expansion.

• Serve as a trusted advisor, providing proactive outreach, best practices, and guidance.

• Own the full post‑sale relationship with a portfolio of high‑impact districts, ensuring a seamless experience from onboarding through renewal and expansion.
  
  Onboarding & Adoption

• Deliver onboarding sessions with a focus on driving time‑to‑value for customers.

• Conduct tailored product training sessions for school administrators and district staff.

• Proactively coach customers to adopt underutilized features that drive ROI and measurable revenue.

• Monitor adoption metrics to ensure customers are achieving engagement and usage goals.
  
  Retention & Growth
  

• Maintain an active pipeline of renewals and expansion opportunities in collaboration with Sales.

• Identify and execute upsell and cross‑sell opportunities through regular check‑ins, compelling business cases, and strategic outbound activities.

• Collaborate cross‑functionally with Sales, Product, and Marketing to execute strategic campaigns (e.g., back‑to‑school pushes, matching gift drives).

• Serve as an escalation point for complex or critical issues, coordinating with internal teams for timely resolution.

• Partner with internal teams (Sales, Product, Support) to address customer needs, surface feedback, and drive continuous improvement.

Required Qualifications:

• Strong relationship‑building and communication skills (written, verbal, and presentation).

• Ability to manage multiple priorities in a fast‑paced, dynamic environment.

• Tech‑savvy and comfortable with CRM and communication tools like Hubspot.

• Availability to flex working hours to support customers in MST and PST time zones.
  
  Nice to Have

• 1-3 years of experience in Customer Success, Account Management, or a related role.

• Experience in EdTech, K‑12 district partnerships, or PTA/PTO engagement.

• Knowledge of SaaS platforms and best practices for adoption and retention.

• Familiarity with fundraising programs or community engagement initiatives.

Compensation & Benefits:

• Competitive base salary (commensurate with experience)

• Remote work options

• Unlimited Paid Time Off & Paid Company Holidays

• Paid Parental and Family Medical Leave

• Employee Stock Options

• Full Medical, Dental, and Vision Coverage

• 401(k) Plan

Givebacks is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.